General terms and conditions for arranging cosmetic surgery and medical treatment
I – General
These terms and conditions apply to our mediation as well as all consultancy, services and ancillary services and for all future contractual relationships.
II – Mediation
Our mediation activities are limited to transport and organizational services such as travel bookings, hotel reservations, appointments with the medical service providers in the clinics. Our contractual services extend only to the aforementioned mediation services. Any additional services can only be made with us through an explicit and written agreement in individual cases. Our contractual obligations are excluded from their execution, since the contract in question directly with the respective service provider e.g. hotel, taxi operator, travel companion and clinic. All medical applications and care are external services that only provided by Aesthetic Travel.
The order is placed by the customer through the signed or by clicking on the online placement request and his postal receipt at us. The acceptance of the order is confirmed by us in writing (also possible by email). Upon acceptance of the contract, the conclusion of the contract is concluded in which the customer instructs us to procure a transport service or any other service related to the execution of the journey, which is provided by a third party or tour operator. The customer is bound to a maximum of 10 days to place his order or booking order. If we have not confirmed the booking in writing or by e-mail until then, the customer is no longer bound by the order.
All medical and medical applications can be rejected on site after detailed investigations by the respective service providers. In such a case, the customer is obliged to pay the costs incurred until then, such as laboratory, examination, accommodation, etc. costs. Our offers are always non-binding. Short-term changes are reserved.
III – Settlement
The customer receives a written booking confirmation, which the customer is obligated to check immediately for the correctness and if necessary inform us about irregularities or deviations. A note of errors or deviations, which takes place after expiry of a period of three days after receipt of the booking confirmation, can no longer be considered. Delays displayed incorrectness in particular do not entitle to withdraw from the contract.
Airline tickets will be sent to the customer by mail or email. In exceptional cases, air tickets are deposited at the airport counter of the respective airline for the customer. Liability for loss of airline tickets or travel documents by post is excluded. The customer is responsible for the corresponding valid travel documents. He has to provide according to the entry requirements for the corresponding personal documents.
The down payment must be made within 10 days of receipt of the travel confirmation by bank transfer and will be credited to the travel price. If this deposit is not made on time, we are entitled to cancel the booking at the corresponding cancellation fees. The amount of the down payment will be agreed individually with you at the conclusion of the contract. The remaining balance is due 10 days before departure.
In the case of non-payment, we are not obliged to hand over the documents; in this case, we can grant the customer a grace period. If the customer has not paid within this grace period, we can withdraw from the travel contract or claim damages for non-performance.
The cancellation must be communicated in writing or by e-mail. Cancellation costs amount to 10% up to 30 days before the agreed surgery date, 20% up to 14 days before the agreed surgery date, and 30% of the agreed total costs up to 7 days before the agreed appointment date.
A rebooking of a booked and confirmed trip is only possible by withdrawing from the booked and at the same time re booking another trip, unless the hotel or the tour operator has provided for this special provisions. Any costs for the transfer are determined by the conditions of the respective hotel or tour operator. We therefore recommend the conclusion of a travel cancellation insurance.
Legal validity of this disclaimer
If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.
No warning without previous contact. Should one of our regulations violate foreign rights or legal regulations, we ask you to inform us accordingly without a cost note. We assure you to immediately remove the offending passages / contents. We will reject all costs incurred without prior contact and, if necessary, file a counterclaim for breach of the aforementioned provisions.
As of: January 2019
The money back guarantee includes:
We want the treatment result to meet your or our expectations. Dissatisfaction of a patient is not enough to demand money back.
If the desired operation result has not met again expect. Are we willing to carry out a free follow-up operation. The clinic must also be given the opportunity to be repaired, as far as it is medically possible.
The money-back guarantee also does not apply if you refuse the repair.
The patient must prove that a technical error has been committed. Only if, from a medical point of view, the operation has failed, only the operating costs will be refunded. However, travel, laboratory, meal and transfer costs will not be reimbursed.